Railfuture's Passenger Group deals with issues on the passenger rail network. It aims to build strong links with Train Operating Companies (TOCs), Department for Transport (DfT), Rail Delivery Group (formerly ATOC), Office of Rail and Road (ORR), Transport Focus (TF), Rolling Stock Leasing Companies (RoSCo), local authorities and other rail industry partners.
The aim is to identify and publicise good practice in the rail industry and identify the top issues that affect the full range of rail passengers. Encouraging more support for rail, and the retention, improvement and growth of services for users and to encourage non-users to switch to rail.
Passengers - What We Do For Passengers
- Fares and ticketing
- Disruption management
- Service Quality
Allison Cosgrove - Head - allison.cosgrove at railfuturescotland.org.uk
Nick Lewis - Secretary - nick.lewis at railfuture.org.uk
Don Peacock - Treasurer - don.peacock at railfuture.org.uk
European Passenger Group - Ian Brown CBE FCILT - ian.brown at railfuture.org.uk
Rolling Stock Design Requirements Panel - vacant
Access issues - Graham Collett - graham.collet at railfuture.org.uk
Station Facilities - Nick Lewis/Ann Hindley
Consultations - Steve Wright
Railfuture representative at European Passengers' Federation - Dennis Fancett - chair at senrug.co.uk
Next meeting: 13 July 2019, in York, then 30th November in London. Most recent meeting: 23rd March 2018 in Peterborough.
You can also follow the Passenger Group on Twitter @RailfuturePsngr
Franchise (TOC) Name Nation/Branch Email Chiltern Railways John Elvin Thames Valley john.elvin at railfuture.org.uk Cross Country Steve Wright West Midlands steve.wright at railfuture.org.uk Crossrail (TfL Rail) vacancy London & SE londonandsoutheast at railfuture.org.uk East Coast (LNER) Allison Cosgrove Scotland allison.cosgrove at railfuturescotland.org.uk East Midlands (EMT) Roger Bacon East Midlands roger.bacon at railfuture.org.uk Essex Thameside (c2c) Peter Woodrow London & SE pwoodrow at john-lewis.com Greater Anglia Chris Burton East Anglia chris.burton at railfuture.org.uk Greater Western (GWR) Nigel Bray Severnside nigel.bray2 at railfuture.org.uk Heathrow Express Nigel Bray Severnside nigel.bray2 at railfuture.org.uk Integrated Kent (Southeastern) Chris Fribbins London & SE chris.fribbins at railfuture.org.uk London Overground (ARL) Roger Blake London & SE roger.blake at railfuture.org.uk London Underground vacancy London & SE londonandsoutheast at railfuture.org.uk Merseyrail T.Bishop/M.Breslin North West northwest at railfuture.org.uk Northern Nina Smith Yorkshire nina.smith at railfuture.org.uk Scotland (ScotRail) vacancy Scotland scotland at railfuturescotland.org.uk South West (South Western Railway) David Brace Wessex david.brace at railfuture.org.uk Thameslink/Southern/Great Northern Neil Middleton London & SE neil.middleton at railfuture.org.uk (Govia Thameslink Railway) TransPennine Express Andrew Dyson Yorkshire andrew.dyson at railfuture.org.uk Transport for Wales Rail Services Rowland Pittard Wales rowland.pittard at railfuturewales.org.uk West Coast (Virgin) T.Bishop/M. Breslin North West northwest at railfuture.org.uk West Midlands (WMT) Colin Major West Midlands colin.major at railfuture.org.uk Eurostar Jerry Alderson East Anglia jerry.alderson at railfuture.org.uk
Across the UK there are Railfuture TOC liaisons and together with branches, there was a ‘call for evidence’ to rail passengers and the rail industry with an online survey on the Railfuture web site. A final report has been produced based on the responses, and issues raised during the Christmas 2014 planned works, looking at the reasons for disruption and how it is handled. This raises a number of questions for the rail industry and has been widely distributed.
View or download a PDF version of the final Disruption Report.