Satisfied passengers save money

Image by Heathrow Express

Railfuture campaigns for satisfied passengers!

The rail industry must focus on delivering the best journey experience for all travellers. Rail services must be more welcoming, frequent, reliable, convenient, clean, comfortable, safe and above all reasonably priced.

Good customer service costs nothing, but needs well motivated staff.

Satisfied passengers will travel by rail again, increasing rail revenue, reducing the cost of the railways to the taxpayer and so enabling cheaper fares. Get it right and the rail industry will contribute to economic growth.

Everyone loses

Author: Chris Page - Published Thu 23 of Jun, 2022 18:50 BST - (0 Reads)
The rail strikes this week are bad for everyone. Some trains ran, including on Island Line where rail staff voted against a strike.

Expected Ticket Office Closures

Author: Neil Middleton - Published Wed 23 of Mar, 2022 22:13 GMT - (0 Reads)
Neil Middleton, a Railfuture Director takes a look at expected Station Ticket Office closures and wonders if, looked at through wider viewpoints such as timing (vs fare simplification), inclusivity, attracting new passengers to rail they are necessarily a wise move. Pic: This is Money.


PHO:2020.08.03 - SWR smartcard
Fares must be repriced to deliver value for money, remove the anomalies which lead to split-ticketing and encourage more people to choose the train - particularly for travel to the workplace.

Short sighted rail companies shooting themselves in the foot

Short sighted rail companies are shooting themselves in the foot. New railway timetable proposals that cut off-peak service frequencies are a recipe for disaster, deterring leisure travellers from using trains, so reducing revenue rather than saving cost.

Railfuture’s message is USE IT OR LOSE IT! Our online guide for rail passengers is at Rail user help.

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