The ticket office has been part of the Railway since the start. But now 7 in 8 people buy their ticket in other ways – online, from ticket vending machines – or use Pay as You Go (PAYG). Those 1 in 8 passengers though still need to be looked after properly - Railfuture strongly believes that in-person ticket selling continues to be essential. That doesn't have to be from behind a ticket office window though. Ticket Office staff should be redeployed to other areas of the station and take on a wider role assisting passengers - as well as continuing to sell tickets. Effort is also needed to improve and extend online selling, TVM functionality and coverage and to Pay as You Go. We believe this needs to happen before there are wholescale closures of ticket offices. Image by author.

Railfuture’s Ian Brown gives his impressions of a visit to Innotrans during the week commencing 22nd September. The rather traditional entrance to Berlin Messe from the direct walkway from Messe Sud S Bahn station. All photos by Anna Brown for Railfuture.

The rail strikes this week are bad for everyone. Some trains ran, including on Island Line where rail staff voted against a strike. Photo by Chris Page for Railfuture.

The UK government has announced eight new nuclear power stations for Britain, triggering reaction from many environmentalists. But what about a strategy for reducing demand? Railfuture policy director Ian Brown sets out the opportunity for rail. Nuclear fuel and nuclear waste has been travelling safely on our railways for a long time. Image from Reddit.

The Integrated Rail Plan has generated lots of adverse publicity, but how does it really compare with what people in the Midlands and North thought they were promised? Artists impression of the previously proposed Leeds HS2 station - image by HS2 Ltd.

The Government’s Integrated Rail Review announced that Leeds and West Yorkshire will get their long overdue Mass Transit system. Proposed West Yorkshire mass transit network. Image by West Yorkshire Combined Authority.

The HS2 Eastern leg is looking increasing likely to be scrapped, leaving many major cities off the high speed network. However, Railfuture has a cheaper and better alternative plan. There could still be a return of 186 mph (or faster) trains to Leeds. Photo by RP Marks under creativecommons.org/licenses/by-nc-nd/2.0/ via Flickr.

What infrastructure investment and innovation is needed to build back a smarter, faster, greener and more reliable rail network, improve the passenger experience, and accelerate decarbonisation? Artists impression of a through station for HS2 and Northern Powerhouse Rail at Manchester Piccadilly. Image by Weston Williamson.

Railfuture North East welcomes TfN’s publication of its outline preferences for Northern Powerhouse Rail (NPR), and reviews the East Coast Main Line (ECML) aspects. Reinstating the Leamside line, seen here in 2009 crossing Victoria Viaduct over the River Wear 17 years after it ceased to be used but before the track was lifted, would create a 4 track route from NPR to Newcastle. Photo by Ntandw, public domain, via Wikimedia Commons.

Transport for the North has published its proposals for the route of the Northern Powerhouse Rail project (NPR) between Liverpool and Manchester. The original Liverpool and Manchester Railway opened in 1830, can a new NPR route be built in time for its 200th anniversary? Image from Wikimedia.