What passengers want
Published Sat 02 of Nov, 2024 18:28 GMT - (0 Reads) -The Transport Secretary has committed to improve the performance and reliability of rail services, ensuring the rail sector can operate effectively and become financially sustainable. Stewart Palmer, the former managing director of a train operator, explains what is required to achieve this. A poor passenger experience for Cross Country passengers at Banbury on a Saturday evening. Perhaps the passenger disturbance was due to the extreme overcrowding earlier in the day. The 1855 arrived at Southampton over an hour late, and the following 1955 was cancelled. Photo by Chris Page for Railfuture.